Return Policy:

Since these are living plants it is very difficult to take returns. If they are not packed right for their return, they can arrive in terrible condition or dead. Returns are usually a loss.

If you are unhappy with a product, please contact us right away and send pictures of the exact orchid we sent within one or two days. If you wait for more than three days, we cannot replace. The treatment of an orchid can cause an early death. We can only replace if you let us know as soon as you receive it.

If there is damage due to shipping you must follow up with the carrier. We have no control over shipping once it leaves our shop, this includes damage during the winter months. December - March is winter, 98% of our products arrive with no damage. If you leave your orchid out in the weather for one hour, that can kill orchids during winter and hot summer months. This is why we send tracking numbers so you can prepare to bring it in right away.

We pack very well and get compliments on our packing every month. It is up to each buyer to watch the tracking number and keep an eye on when the orchids will be delivered. UPS and USPS will hold or change delivery if you ask them before they are “out for delivery.” Or, you can deliver them to your office, a family member, or have a neighbor accept them. We send the tracking number the same day the box is shipped.)

If you transplant a blooming orchid, we will not replace it. You should never disturb roots on a blooming orchid.

Take care and remember for any orchid care, we have individual orchid care listed under each orchid. We are here to help. Please ask us about your orchid when it first shows signs of distress, not after it has died. Most orchids die from overwatering, or cutting off too many roots. If it starts to yellow pull it out of the pot gently and make sure the roots are not soaking wet. If you cut off roots, do this after the bloom is done and no more than 1/3 of the roots should be cut off and that will still put it into shock. Many roots can be saved.